Cancellation and Refund Policy

At Sanskruti Designs, we strive to provide our customers with the best user experience and high-quality design services. Please carefully read our Cancellation and Refund Policy to understand the conditions under which refunds, cancellations, and adjustments are applicable for services rendered through the Sanskruti Designs App.

1. Cancellation Policy

Once a purchase is made within the Sanskruti Designs App, cancellations are generally not permitted due to the digital nature of the product. However, certain exceptions may apply under the following circumstances:

• If you made an accidental purchase of a design or template.
• If a technical issue on our side caused an error in the purchase process.
• If the product delivered does not match the description provided within the App.

If you meet any of these conditions, please contact our support team at support@sanskrutidesigns.com within 24 hours of purchase, and we will assist you in reviewing the cancellation request.

2. Refund Policy

We offer refunds under the following conditions. Please note that refunds are not automatic and are granted after careful review of the situation. Refunds may be issued for the following reasons:

• Accidental Purchase: If you made an accidental purchase of a design or a service and report it within 24 hours.
• Technical Issues: If you were unable to download your purchased content due to a technical issue or error from our side.
• Inaccurate Product Description: If the design, content, or template you purchased does not match the description shown in the App.

All refund requests must be submitted within 14 days of the purchase date.

Refund Process

To request a refund, follow these steps:

• Contact our support team at support@sanskrutidesigns.com with your order details, reason for refund, and any other relevant information.
• Our team will review your request and, if eligible, the refund will be processed within 7-10 business days of approval.
• Refunds will be credited to the original method of payment used for the transaction.

3. Non-Refundable Items

Certain products and services are non-refundable:

• Customized designs or templates that have been downloaded successfully.
• Design services that have already been used or accessed by the user.
• Any promotional or discounted products/services unless explicitly mentioned in the offer.

4. Digital Products

Since the nature of our service involves digital designs and templates, it is important to note:

• Downloaded designs are considered delivered and, therefore, non-refundable unless otherwise mentioned in this policy.
• If you encounter a problem with downloading the design, please contact support, and we will assist in resolving the issue.

5. Chargebacks

Filing a chargeback with your payment provider without contacting us for a resolution will be considered a violation of this policy. Please reach out to our support team first, and we will do our best to address your concerns and resolve any issues you may have with your purchase.

6. Changes to the Policy

We may update or modify this Cancellation and Refund Policy from time to time. Any changes will be posted on this page, and your continued use of the App signifies your acceptance of the updated policy.

7. Contact Us

If you have any questions or concerns regarding this Cancellation and Refund Policy, please contact us at sanstechmedia@gmail.com.

Thank you for choosing Sanskruti Designs! We appreciate your understanding of our policies and value your trust in our services.